Shipping policy
Thank you for shopping with ERICA CHEUNG. We specialize in premium daily-use tableware and household dining products. Our core service principle is to ensure every tableware order is accurately processed, professionally packaged with shockproof protection for fragile goods, and delivered to customers in flawless condition within a reliable logistics period.
1. Order Processing Time
After successful order confirmation, all tableware orders will undergo product inspection, fragile-proof packaging and warehousing arrangement within 1-3 business days, excluding weekends and statutory public holidays. Processing schedules may be slightly prolonged during peak sales seasons and flash promotion events with booming order volumes. We will issue official notifications to customers if any substantial shipping delays occur.
2. Shipping Rates and Delivery Estimates
Logistics fees for all tableware purchases are automatically calculated and clearly displayed on the checkout page prior to payment submission, enabling full transparent cost preview for every transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery durations are tentative estimates rather than guaranteed arrival times. Actual parcel delivery progress may be affected by courier operational delays, customs clearance audits, extreme weather, global logistical bottlenecks and regional public holiday closures.
3. Shipment Confirmation and Order Tracking
Once your tableware order is fully packaged and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking credentials.
Real-time tracking data and logistics status will typically be activated and accessible for online inquiry within 24-48 hours after the shipping carrier completes parcel collection and system data synchronization.
4. Address Liability & Parcel Exception Handling
Customers are solely responsible for verifying the accuracy and completeness of recipient shipping information during checkout to prevent misdelivery, parcel return or loss. ERICA CHEUNG assumes no liability for delivery failures caused by incorrect or incomplete customer-provided addresses. Any packages returned due to address errors will be subject to additional reshipping fees borne entirely by the buyer.
For parcels lost during international transit, please contact our support team within 7 days of the scheduled delivery date to initiate a formal logistics investigation. For damaged tableware items received with cracks, scratches or broken packaging, please submit a support ticket with detailed photos of defective goods and original packaging within 48 hours of delivery. Our team will conduct a comprehensive review and resolve the issue efficiently.
5. Tableware Maintenance and Usage Disclaimer
Each set of tableware is equipped with dedicated maintenance and usage guidelines, covering correct cleaning, disinfection and storage methods. All dining products must be used and maintained in compliance with official instructions. ERICA CHEUNG is not responsible for product damage, deformation, breakage or corrosion caused by improper cleaning, high-temperature misuse, unauthorized modification or human improper operation.
6. International Shipping and Customs Specification
Cross-border shipments of tableware products may incur import duties, customs tariffs and other clearance fees in accordance with local regulatory policies of destination countries. All such additional charges are the exclusive responsibility of customers and are not included in the base product price or standard shipping fees.
7. Contact Information
Should you have any inquiries or concerns regarding this Shipping Policy and your order logistics progress, please reach out to our dedicated customer support team via the official details below:
Trade Name: ERICA CHEUNG
Phone number: +852 2796 3947
Email: service@elexontriva.shop
Physical address: Kai Fuk Road, Kai Tak, Kowloon Hong Kong SAR